We will work closely with childcare agencies in the best interests of the children within our care and we have a duty to report any concerns. All practitioners, inclusive of students or volunteers will have undergone a check into their backgrounds by the Criminal Records Bureau. All practitioners have undertaken up to date Safeguarding Children training with managers trained as the Safeguarding Lead for the nursery offering support and guidance to practitioners and our families.

At Bright Futures we take your child’s security very seriously, therefore within the nursery access is controlled by intercom technology. Also the entrance hall and all rooms are monitored by CCTV for enhanced security and training purposes.

Our nursery believes that children learn best by example and the reinforcement of positive behaviour. We encourage the development of appropriate social skills enabling children to understand a sense of right or wrong. At NO time will physical punishment be used in our nursery nor will children be ridiculed or made to feel inferior amongst their peer group.

We use the Helping Hands and Chatter Matters strategies to promote positive behaviour within our organisation.

If your child is unwell they must be kept at home. This is important for the well being of other children and practitioners at the nursery. If you child should become ill whilst at nursery we will contact you immediately so that you can collect them. If your child requires medication during nursery hours, we will require your written permission prior to administering it.

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

• Contract – your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you documentation.
• Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
• Legitimate Interests – this means the interests of Bright Futures Day Nursery in managing our business to allow us to provide you with the best service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as governing bodies.
• Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

If we collect your personal information, the length of time we retain it is determined by several factors including the purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:

• the law requires us to hold your personal information for a longer period, or delete it sooner;
• you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
• we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
• in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site, this allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies 
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can’t identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you’ve been on the internet, but do help with serving advertising.

Targeting Cookies
We also use cookies to assist in targeted advertising. Although these cookies can track your visits around the web they don’t know who you are. Even if you sign in to your account, the data is not linked to your profile. Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/